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Consumer NZ says it is concerned grocery shoppers are being asked to spot price discrepancies and put them right, when it is the retailers' responsibility. Kiwis may be losing tens of millions of dollars a year due to supermarket pricing errors, according to the Grocery Commission. It is planning to force the major players to publicise customer complaints saying it will create a commercial incentive for supermarkets to make fewer mistakes. The groceries sector was a $25 billion industry and had had years to perfect its system for charging, commissioner Pierre van Heerden told Morning Report. He wants supermarkets to give shoppers the item for free if they report they have been overcharged. Consumer NZ's head of research and advocacy Gemma Rasmussen said the commission should be monitoring ...

Photo: 123RF Every supermarket that overcharges for items should allow the customers to have them for free, the grocery commissioner says. Kiwis may be losing tens of millions of dollars a year due to supermarket pricing errors, according to the Grocery Commission. It's planning to force the major players to publicise customer complaints saying it will create a commercial incentive for supermarkets to make fewer mistakes. The biggest number of complaints to the Commerce Commission was from supermarket shoppers and most centred on overpricing, commissioner Pierre van Heerden said. The groceries sector was a $25 billion industry and had had years to perfect its system for charging, he told Morning Report. Examples of errors included charging normal prices for items on special or overchar...